All UK orders are sent via Royal Mail.

All European and Worldwide orders are sent via Royal Mail Airmail.

You will be prompted to select a shipping method during checkout.

Orders are processed within 24 hours of payment and are typically dispatched daily Monday to Friday, excluding bank holidays, up to 3 p.m. Delivery times will vary according to the postage method selected at the checkout. You will be sent an email detailing your tracking number once your order has been dispatched. Unfortunately we cannot deliver on a bank holiday, in this instance please expect your delivery on the next working day.

UK postage items are sent using Royal Mail 1st Class delivery, which usually takes around 1-2 work days. Royal Mail 2nd Class delivery within 2-3 work days.  Europe Deliveries usually arrive within 5-14 work days. Worldwide Deliveries usually arrive within 7-21 work days.

Please ensure that your correct delivery address is selected at checkout. If you require delivery to a different address, please add it to your Belita-Shop UK account (under My Account > My Addresses) and select this address at checkout, BEFORE paying for your order. Orders are dispatched rapidly upon receipt and we may not be able to change your address manually. We can deliver to your home or work address, however when using a work address please ensure that there will be someone trustworthy there to take receipt of the goods as they will be delivered to the location rather than the specific recipient. 

Only if you chose Signed delivery option at checkout. If you are not available to get your parcel, you will be left a calling card telling you how you can collect it from your local sorting office or arrange a redelivery. You can call Royal Mail on 08457 950 950 to arrange redelivery.

We take great care when packing items. Parcels are plain (usually brown) mailing bags or boxes. Items are sent in their factory packaging and/or wrapped in bubble wrap. All items are checked before dispatch.

At the moment we do not ship to Europe and the rest of the World because of uncertainty with Brexit. We do plan to ship worldwide in future.

Please allow 7 days for UK deliveries and 14 days for International deliveries. After this period please check at your local sorting office. If it is not at your sorting office and still not delivered after two weeks please contact us for assistance.

We sometimes split orders at dispatch, so items may arrive separately. If you find that an item is genuinely missing then please contact us via our contact form.

If you have received an incorrect item, please contact us immediately via our contact form and we will try to sort if out for you as soon as possible.

We want our customers to be delighted with their purchase, and we are always ready to help, so if you think there is a fault with your item please contact us immediately via our contact form so we can help.

We do not accept return packages. All sales are final.